Reservations: All reservations
with Big Lou's Bouncies require a non-refundable deposit in advance to
secure each reservation. In the event of a cancellation.
Payment: All payments are
due on or before time of set-up. Payments must be made in cash or money order. We do not accept Credit Cards at this time.
Delivery: On the day of the
event the unit will be delivered 30 minutes to 1 hour prior to your party. Upon arrival someone must be present before setup
can begin.
Set-Up: It will take approximately
10-25 minutes to set up, inspect for safety, check operation, and go over the contract guidelines. Most Inflatables require
a minimum space of 18x18 square feet and a height of 25 feet. Some of the units need more space and will be discussed
at the time of reservation. A household electrical outlet must be available within 75 feet of where unit will be placed. If
no electricity is available a generator must be used (there is an additional fee for rental of a generator).
Pick-Up: Rental unit will
be picked up within 3 hours of the end of your reserved time. Let us know if an exact pick-up time is needed. Please understand
that it will take approximately 30 minutes for the removal of unit.
Operating Procedure: Please
refer to all instructions and guidelines listed on paperwork that comes along with your rental contract. It is important that
all users follow the rules listed on contract.
Loss of Power: The unit will
slowly start to deflate when there is a loss of electrical power. Should this happen, it is important to stay calm. The individual
supervising the event should help all users safely exit the unit. Once everyone has exited the unit check to see if the power
to the blower has been interrupted and make sure the power switch on the blower is in the “ON” position.
Damage: If the unit becomes
damaged while operating, assist all users from unit and deflate immediately. Do not attempt to continue operating unit and
contact our office immediately.
Incidentals: If unit is damaged
in any way by user neglect, customer may be subject to additional charges.
Poor Weather: Should rain
or heavy winds occur at the time of rental, you should evacuate the unit as quickly and safely as possible. Please dry inside
of unit with towels prior to resuming use. Big Lou's Bouncies reserves the right to cancel due to in climate
weather. The office will contact you should your reservation appear to run the risk of interference as a result of poor weather.
In the event of a cancellation, your deposit will be Refunded with 7-10 business days.
