Reservations: All reservations
with Big Lou's Bouncies require a non-refundable deposit in advance to secure each reservation. In the event of
a cancellation.
Payment: All payments are due on
or before time of set-up. Payments must be made in cash or money order. We do not accept Credit Cards at this time.
Delivery: On the day of the event
the unit will be delivered 30 minutes to 1 hour prior to your party. Upon arrival someone must be present before setup can
begin.
Set-Up: It will take approximately
10-25 minutes to set up, inspect for safety, check operation, and go over the contract guidelines. Most Inflatables require
a minimum space of 18x18 square feet and a height of 25 feet. Some of the units need more space and will be discussed
at the time of reservation. A household electrical outlet must be available within 75 feet of where unit will be placed. If
no electricity is available a generator must be used (there is an additional fee for rental of a generator).
Pick-Up: Rental unit will be picked
up within 3 hours of the end of your reserved time. Let us know if an exact pick-up time is needed. Please understand that
it will take approximately 30 minutes for the removal of unit.
Operating Procedure: Please refer
to all instructions and guidelines listed on paperwork that comes along with your rental contract. It is important that all
users follow the rules listed on contract.
Loss of Power: The unit will slowly
start to deflate when there is a loss of electrical power. Should this happen, it is important to stay calm. The individual
supervising the event should help all users safely exit the unit. Once everyone has exited the unit check to see if the power
to the blower has been interrupted and make sure the power switch on the blower is in the “ON” position.
Damage: If the unit becomes damaged
while operating, assist all users from unit and deflate immediately. Do not attempt to continue operating unit and contact
our office immediately.
Incidentals: If unit is damaged
in any way by user neglect, customer may be subject to additional charges.
Poor Weather: Should rain or heavy
winds occur at the time of rental, you should evacuate the unit as quickly and safely as possible. Please dry inside of unit
with towels prior to resuming use. Big Lou's Bouncies reserves the right to cancel due to in climate weather.
The office will contact you should your reservation appear to run the risk of interference as a result of poor weather. In
the event of a cancellation, your deposit will be Refunded with 7-10 business days.
